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Firefox sync still reverts to old information. I have followed the tips and still not working.

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I have followed the tips here: https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips

...with still no luck.

Everytime I click the sync button (under the 3 horizontal bar option button), I get all the old information. I can't seem to "push upward" the information I currently have. So I lose bookmarks, addons, settings, etc.

I have firefox.com and mozilla.org both allowing cookies. I have adblock edge disabled on both firefox.com and mozilla.org. And I'm not clearing saved passwords.

The only thing I question is that I'm running "better privacy" to delete LSO's. Is this likely the source of the problem?

I have followed the tips here: https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips ...with still no luck. Everytime I click the sync button (under the 3 horizontal bar option button), I get all the old information. I can't seem to "push upward" the information I currently have. So I lose bookmarks, addons, settings, etc. I have firefox.com and mozilla.org both allowing cookies. I have adblock edge disabled on both firefox.com and mozilla.org. And I'm not clearing saved passwords. The only thing I question is that I'm running "better privacy" to delete LSO's. Is this likely the source of the problem?

All Replies (5)

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Hi tgm1024, Sync merges the data synced between devices. In order to push the new changes, the other data would need to be removed. This might explain the old settings syncing.

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One thing to add that if you would like to check if it is the LSOs, there are more detailed logs in the about:sync-logs* How do I turn on sync logs:

  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.

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I'll try the sync logs. But I don't understand your comment about the older settings always coming down.

All sync algorithms operate by date. If the local date stamp of a deletion, alteration, or addition is past the current update stamp, then the deletion, alteration or addition should be pushed.

This *used* to work until roughly a year ago I think, but cannot be sure because I haven't kept track of it.

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11 months ago a new version of Sync came out with Firefox 29 - doesn't work the same as it did a year ago.

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Try to change the password of the sync account to reset all data stored on the server or remove and recreate the Sync account.