Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

aquabhangra.com won't open, quick time player keeps crashing what to do?

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ soulyda1

more options

the above site, aquabhangra.com won't load up, when it does the quick time player keeps giving me crash report. I have followed all your troubleshooting docs but it is still happening. I went into my site builder and chose windows media player to play the audio on my website but firefox won't play the sounds. what else do you recommend?

the above site, aquabhangra.com won't load up, when it does the quick time player keeps giving me crash report. I have followed all your troubleshooting docs but it is still happening. I went into my site builder and chose windows media player to play the audio on my website but firefox won't play the sounds. what else do you recommend?

All Replies (2)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports. If necessary then you can open about: pages via the location/address bar.

See:

http://kb.mozillazine.org/Mozilla_Crash_Reporter https://support.mozilla.org/kb/Mozilla+Crash+Reporter https://support.mozilla.org/kb/Firefox+crashes http://kb.mozillazine.org/Firefox_crashes

more options

Have tried everything suggested but still firefox crashes!! In internet explorer the site is loaded and music plays without crashing, so crash issue is unique to Mozilla, please fix!! Recent crash report is: ID: cf444603-47b4-4955-bba2-829ac2150507