Firefox is giving crash report after I close it 37.0.2
Almost daily when I close firefox 37.0.2 either by clicking white X in red block upper right or by going to file exit I get a crash report? I have been answering the reports and sending them in. Still see no fixes ? This was not a problem until 37.0.1 and it continues with 37.0.2. Brand new computer using win 8.1 and it also happens with my laptop using Win Vista.
Ọ̀nà àbáyọ tí a yàn
is one of the three at the bottom of the "3-bar" Firefox menu button drop-down list.
is positioned at the right end of the Navigation Toolbar.
All Replies (8)
spoke too soon! It crashed again this PM after I closed it!!!
Can you post the crash report of that crash?
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).
Submitted Crash Reports Report ID Date Submitted bp-7bca55ab-a90a-4f55-b99a-653e92150502 5/2/2015 2:52 PM
Ti ṣàtúnṣe nípa marv6
That appears to be another shutdown crash. I don't think there is a fix for this until Firefox 38.
jscher, thanks for all of your help. Hope firefox 38 fixes this problem.
Hi marv6:
I noticed the Extensions tab of your crash reports indicate that your add-ons included the Norton Toolbar (NTB) v2014.7.12.7. If you are still experiencing @ shutdownhang crashes with FF v38.0.5 / NTB v2014.7.12.14 please see applewize14's thread Firefox Crashes on Closure for details about a known issue with the Norton Toolbar for N360/NIS v21.7.0.11 that causes Firefox to crash on exit. The problem started with FF v37.x and Symantec is currently working on a bug fix for users who are still seeing crashes with FF v38.x.
32-bit Vista Home Premium SP2 * Firefox 38.0.5 * NIS 2014 v. 21.7.0.11
Ti ṣàtúnṣe nípa lmacri
Imacri, thanks for the info. Am still having the problem with latest update of Firefox 38.0.5. Yes I do use Norton toolbar to keep me from visiting unsafe sites and it is my preference for searching for info. But, if this was not a problem before 37.x what is firefox doing to fix this problem? I will continue to use the norton toolbar and will continue to send crash reports when I get the notice that firefox has crashed even though I have already closed firefox(actually lately I have sometimes been getting warnings that firefox is still open after I have closed it????).
Ti ṣàtúnṣe nípa marv6
Product Firefox Version 37.0.2 Download Firefox Full Installer For All languages And Systems {web link}
The crash reports flagged;
mswsock.dll = Microsoft
winmm.dll = Windows Multimedia
combase.dll = Microsoft
atiuxpag.dll = Advanced Micro Devices
atidxx32.dll = Advanced Micro Devices = Radeon DirectX
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Download the current full installers for your Norton programs and save them.
Download and run the Norton Removal Tool to uninstall your Norton product
After rebooting the computer, run a registry scanner. Then run the installers.