Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox 38.0.1 keeps opening new option tabs automatically

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 15 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

I have just done a fresh install of Windows 8.1 and Firefox 38.0.1 but now Firefox keeps opening tabs with the options menu which is very annoying. I have closed 3 whilst using this support site :(

Anyone got any ideas how to stop it please?

I have just done a fresh install of Windows 8.1 and Firefox 38.0.1 but now Firefox keeps opening tabs with the options menu which is very annoying. I have closed 3 whilst using this support site :( Anyone got any ideas how to stop it please?

All Replies (2)

more options

Hey, try to reset your firefox. It might help you.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: