Since May, emails will not archive or move from Inbox to any other folder.. (win7, pop)
Ever since May 2015, I havent been able to archive my emails, from my inbox or any other folder. All my previous archives up until May are fine. If I try archive the email, a folder called '2015-05' is created, nothing else happens and the email I tried to archive stays in my inbox or the folder that it was in
I compact my folders all the time. Ive tried deleting ALL the msf files Ive tried to disable all add-ons Ive tried to archive in offline mode I backed up and restored the profile but still no luck (used Mozbackup)
Just to add I am running version 38.3.0 which is the most up to date version, although I have not been able to archive following a number of updates. Loading version 24.xx made no difference either Any help would be greatly appreciated, since this is slowly down my system substantially
Ti ṣàtúnṣe nípa Wayne Mery
All Replies (8)
Please tell us, does it happen also in safe mode? https://support.mozilla.org/en-US/kb/safe-mode
I had already tried that and luck no. Also tried in offline mode no luck Anti-virus disabled no luck.
The only thing that happens when I try archive, an email a folder called '2015-05' is created, nothing else happens and the email I tried to archive stays in my inbox or the folder that it was originally in before I tried to archive. Right clicking the email and trying to move it from that menu does nothing. If I try to move it manually, nothing happens either.
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Application Basics
Name: Thunderbird Version: 38.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150928051427 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) mail.amourproperties.co.za:110, plain, passwordCleartext
OUTGOING: smtp.amourproperties.co.za:587, plain, passwordCleartext, true
Crash Reports
Extensions
Adblock Plus, 2.6.11, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 4.0.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.3.0
font.internaluseonly.changed: true
font.minimum-size.x-western: 10
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Myriad Pro
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 12
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 12
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 49d7d029-887d-4f43-b997-8755e162b6c
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1444126023
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0112
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.4229
Driver Date: 5-26-2015
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.17461)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
I suggest a next step as remove each of the 3 add-ons one by one. If that doesn't help, then delete from your Thunderbird profile extensions.ini, extensions.json, extensions.sqlite and the extensions folder.
Removed all the add-ons - no change Deleted each file and the folder - no change
Just to clarify, the problem comes in when it comes to archiving emails. I can move mail out of the inbox folder to another folder on the profile no problem, it is only a problem when I try to archive. This has only been happening since May, prior months have archived no issue. And if I try to archive another email from June or July for example, the exact same thing happens. A folder under Archives > 2015>2015-06 is created as it should when clicking archive, but more then that, nothing happens, the email is still in the inbox and the 2015-06 folder stays empty
As an update, like I mentioned earlier, I had done everything regarding removing the extensions exactly as suggested, with no change. Ive had to reinstall the lightning add-on in the mean time for caldav calendars, as soon as I added the lightning extension and restarted thunderbird, all my calendars, had already been added automatically
As a side note I can create new folders and move the emails that are in the inbox from May to the new folder. My only real issue seems to be that it just refuses to archive