Thunderbird won't start up, gives compatibility error message
When I try to start up Thunderbird, I get an error message that says:
Error: Platform version '38.4.0' is not compatible with minVersion >= 38.3.0 maxVersion <=38.3.0
The file version listed is 38.3.0.5749 and the product version is 38.3.0; last updated on 10/5, apparently.
Ọ̀nà àbáyọ tí a yàn
just reinstall, your mail and setting will be unaffected and whatever file is corrupt will hopefully be replaced.
Ka ìdáhùn ni ìṣètò kíkà 👍 2All Replies (3)
It looks like the error is from an add-on not compatible with Thunderbird 38.4.0. Try to start Thunderbird in safe mode. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird
Unfortunately, Thunderbird does not launch in safe mode either - I get the same result. I try to open it as your linked article says, by holding the shift key down.
Ọ̀nà àbáyọ Tí a Yàn
just reinstall, your mail and setting will be unaffected and whatever file is corrupt will hopefully be replaced.