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How to reset Master Password if Firefox won't even open without enter password?

ellipticmodulo
ellipticmodulo
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Hi, I lost my master password for Firefox and I can't even open the browser now. I've looked at https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it, but this doesn't solve my problem since Firefox itself doesn't open. Since it doesn't even open without the password, I can't go into the URL bar and type in chrome://pippki/content/resetpassword.xul.

I have tried uninstalling Firefox entirely using the Synaptic Package Manager, but when I reinstalled it the same message appeared asking for my master password before I could open Firefox.

I'm running Linux Mint 17.1, and I don't know what version of Firefox.

Can anyone help?

Hi, I lost my master password for Firefox and I can't even open the browser now. I've looked at https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it, but this doesn't solve my problem since Firefox itself doesn't open. Since it doesn't even open without the password, I can't go into the URL bar and type in chrome://pippki/content/resetpassword.xul. I have tried uninstalling Firefox entirely using the Synaptic Package Manager, but when I reinstalled it the same message appeared asking for my master password before I could open Firefox. I'm running Linux Mint 17.1, and I don't know what version of Firefox. Can anyone help?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Could you try starting Firefox in its Safe Mode? The steps are in our support article (if they do not seem to be Linux-specific, check the Editing Tools column on the left side and change to Linux).

Diagnose Firefox issues using Troubleshoot Mode