Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

can't send emails from laptop-An error occurred sending mail: The mail server sent an incorrect greeting: impout003 charter.net NjkuNTcuNTMuNDY= You must conne

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ sfhowes

George510
George510
more options

Can receive emails but can't send using my laptop. Get error msg: An error occurred sending mail: The mail server sent an incorrect greeting: impout003 charter.net NjkuNTcuNTMuNDY= You must connect from Charter IP space. E1110. How do I do that?

Can receive emails but can't send using my laptop. Get error msg: An error occurred sending mail: The mail server sent an incorrect greeting: impout003 charter.net NjkuNTcuNTMuNDY= You must connect from Charter IP space. E1110. How do I do that?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

This looks like you're trying to send from your Charter account while you're connected to a non-Charter network. The simplest option is to access the account via Charter's webmail interface, but a better method would be to use the mobile settings in TB so you can send and receive while you're connected to any network.

http://www.charter.net/support/internet/email-settings/