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I can't get in to my healthcare provider site, an error message saysFirefox has detected that the server is redirecting the request for this address in a way th

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jhauf
jhauf
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Beginning last night, while trying to access my account at my healthcare provider I keep getting the following message which says:

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete. 

   This problem can sometimes be caused by disabling or refusing to accept cookies.
Beginning last night, while trying to access my account at my healthcare provider I keep getting the following message which says: The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Assuming you haven't changed your Firefox settings since the last time you used the site, it could be that the cookies the site previously set in Firefox have become corrupted.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click/Ctrl+click a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, you can remove the site's cookies individually.

If you cannot access any page on the site, you can open this dialog on a different page, then change the address at the top of the dialog to match the site's domain name so the dialog shows the correct cookies.

Then try reloading the page. Does that help?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If case clearing the cookies doesn't work then you can try to check the HTTP response headers in the Network Monitor.

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.