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Download app options are farcical

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ simonali

simonali
simonali
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I've just dowloaded a docx file and when I try to open it I'm given the choice of two apps, the first of which is Google Maps, the second is BBC iPlayer! Given that I have Microsoft Word on my device why is FF suggesting these two?!

I've just dowloaded a docx file and when I try to open it I'm given the choice of two apps, the first of which is Google Maps, the second is BBC iPlayer! Given that I have Microsoft Word on my device why is FF suggesting these two?!

Ọ̀nà àbáyọ tí a yàn

Extension was present, yes. Opening it from the download folder worked. Weirdly, once I'd done that, Firefox would open it just fine, too! Must've been a glitch in the Matrix...

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I have no idea.

Can you tell whether the .docx file extension was preserved?

I assume this problem occurs using Firefox's internal list here:

menu > Tools > Downloads

If you use the Android Downloads folder/app to launch the file, does that work any better?

simonali
simonali Ìbéèrè olóhun
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Ọ̀nà àbáyọ Tí a Yàn

Extension was present, yes. Opening it from the download folder worked. Weirdly, once I'd done that, Firefox would open it just fine, too! Must've been a glitch in the Matrix...