Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Why does Thunderbird delete messages from my inbox althoug I have marked never delete in the system?

  • 3 àwọn èsì
  • 8 ní àwọn ìṣòro yìí
  • 77 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Matt

more options

Thunderbird keeps deleting messages from my inbox, although I have marked never delete in the settings.

Thunderbird keeps deleting messages from my inbox, although I have marked never delete in the settings.

Ọ̀nà àbáyọ tí a yàn

What do you want someone other than you mail provider to do about that? As I said Thunderbird will delete whatever the IMAP server says delete. That is how IMAP works, not just in Thunderbird.

The only way I am aware of that stops that is to move the emails to local folders where the server does not have control.

Ka ìdáhùn ni ìṣètò kíkà 👍 2

All Replies (3)

more options

Is you account IMAP or POP? If it is IMAP read this. https://support.mozilla.org/en-US/kb/glossary-terms-including-types-accounts#w_mail-accounts

Note the synchronize part and be aware the server is considered a canonical source if there is any conflict over settings. So if the server says delete upon reading that is what will happen.

more options

I have a IMAP account. Messages keep on disappearing after about 14 days. Especially messages that I want to save, like ivoices etc.

more options

Ọ̀nà àbáyọ Tí a Yàn

What do you want someone other than you mail provider to do about that? As I said Thunderbird will delete whatever the IMAP server says delete. That is how IMAP works, not just in Thunderbird.

The only way I am aware of that stops that is to move the emails to local folders where the server does not have control.