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Firefox crashes after new wireless headset installed

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ fkcommander

fkcommander
fkcommander
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Lots of crashes since I got a new Sennheiser wireless headset. Whenever I have audio to play through the browser, whether a video or just audio, the audio takes a minute to come through the headset, and often times crashes the tab it was playing in.

I'm up to date in Firefox (55.03 32-Bit as of the writing of this message) Running Windows 10, fully up to date Only Add in is UblockOrgin

Lots of crashes since I got a new Sennheiser wireless headset. Whenever I have audio to play through the browser, whether a video or just audio, the audio takes a minute to come through the headset, and often times crashes the tab it was playing in. I'm up to date in Firefox (55.03 32-Bit as of the writing of this message) Running Windows 10, fully up to date Only Add in is UblockOrgin

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

fkcommander
fkcommander Ìbéèrè olóhun
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Seburo, as you requested here are the recent crash IDs:


bp-77619b02-ad0b-4da1-b0aa-d59da0170905 9/5/2017 12:23 PM bp-ea0afcd2-6e06-4c98-aadd-560c50170901 9/1/2017 11:52 AM bp-7aa4939f-a6a4-498e-967d-e5c0d0170831 8/31/2017 4:10 PM bp-1c0f1621-49b0-4ee7-95c5-3c1111170831 8/31/2017 3:19 PM bp-d0cb01f2-941f-43e4-9995-655450170831 8/31/2017 11:40 AM