Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox 57: Problem with playback of video: Distorted colors , reoccurs after refresh and restart of Firefox

  • 2 àwọn èsì
  • 32 ní àwọn ìṣòro yìí
  • 18 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Eric.Schwab

more options

I have the same Problem as described in the Question 'Firefox 57: Problem with playback of video: Distorted colors'.

Aftre doing a REFRESH (as suggested in the solution to the above question) Firefox starts ok and the video is playing correctly.

When I close Firefox and start it again, the problem is back again. Doing again a 'REFRESH' solves the problem - until in close Firefox and start it again.

I have the same Problem as described in the Question 'Firefox 57: Problem with playback of video: Distorted colors'. Aftre doing a REFRESH (as suggested in the solution to the above question) Firefox starts ok and the video is playing correctly. When I close Firefox and start it again, the problem is back again. Doing again a 'REFRESH' solves the problem - until in close Firefox and start it again.

Ọ̀nà àbáyọ tí a yàn

Updating the Driver for the graphics card resolved the issue.

If you are interested in details: Originally Reported Information from Device Manager: AMD Radeon - R7 M265DX - Driver Version: 13.350.1009.1001

Driver update from the Device Manager came back with the message: "Installed driver is the newest one"

Update with the AMD updater done, now Device Manager reports: AMD Radeon - R7 M260 - Driver Version: 21.19.519.2

and NO, I did not change any HW.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

more options

hi, we have heard about the problem from a couple of other users with an amd graphics card and older drivers as well. can you see if there's an update driver available for your device at http://support.amd.com/en-us/download?

more options

Ọ̀nà àbáyọ Tí a Yàn

Updating the Driver for the graphics card resolved the issue.

If you are interested in details: Originally Reported Information from Device Manager: AMD Radeon - R7 M265DX - Driver Version: 13.350.1009.1001

Driver update from the Device Manager came back with the message: "Installed driver is the newest one"

Update with the AMD updater done, now Device Manager reports: AMD Radeon - R7 M260 - Driver Version: 21.19.519.2

and NO, I did not change any HW.