Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

1.Mozilla is blocking Google, 2.can't sign in to my Mozilla account

  • 2 àwọn èsì
  • 4 ní àwọn ìṣòro yìí
  • 7 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ guigs

jpetrilli
jpetrilli
more options

When I can't sign in using password it states that they will resend an email to rest password. I never receive an email to reset.

When I can't sign in using password it states that they will resend an email to rest password. I never receive an email to reset.

All Replies (2)

FredMcD
FredMcD
more options

I called an administrator. Please wait

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

jpetrilli said

Mozilla is blocking Google

Please explain the problem in detail. What happens? Error messages?

guigs
guigs
more options

Hi jpetrilli,

FredMcD is correct here, there should at least me a message on the reset mail button that comes up if the email address could not be reached or if there was a bounce notification on your inbox.

Do you have an autoresponder, mail return receipts set up or have you checked spam already?