https://support.mozilla.org/kb/cannot-receive-messages

Here are the settings provided by your provider to use. Make sure they match what you have in Thunderbird. It also says to only use the section of your username that is before the @ sign and not your complete email address.

https://frontier.com/helpcenter/categories/internet/email/set-up-email-in-other-programs/email-programs/mozilla-thunderbird

Thanks but when I tried the username without the frontier.com Tbird asked for my password and could not login. Changing back to the entire email address and reentering my password allowed Tbird to login and try to down load messages. Frontier setting are what I have now and I would have thought that the Frontier tech would have spotted an obvious mistake.

Greg

The 1st tier help desk of any corporation only knows to pickup the phone when it rings. They get graded on how many calls they handle not if they solved the problem. If the instructions posted for your email provider do not work then you need to ask them why. Do not be afraid to ask for 2nd tier support.

I agree the tier 1 guy was hopeless. Couldn't spell, etc. The Tier 2 guy was nice but useless. Last time this happened they changed application specific passwords. Frontier sucks. We are the end of the dsl line and have a hard time streaming more than 32k audio.

Sorry for the pokey responses by we have a small vegetable far and are about two weeks behind but trying to catch up... Once I see a little daylight, maybe Sunday, I'm going to start up in safe mode and see if Kaspersky is up to no good.

Greg

Hey! It is working again. In today's Strib the tech help column had a question about Outlook sending but not receiving email. They suggested that the writer's email profile was corrupted and the solution was to create a new profile.

I tried that in Tbird and it worked. It worked today anyway. We will see what tomorrow brings.

Greg

Taking a closer look at what changed the server was originally pop3.frontier (or something like that...). In the new profile it was yahoo.

Greg

Thanks for the feedback. Would you post your troubleshooting info so we can see what the new settings ended up as? It might help the next Frontier subscriber. Go to Help-Troubleshooting Information Click Copy to Clipboard Come back here and paste that in a reply window. Thanks.

Ooops. Did this on the robo message. Here it is -

 Application Basics

   Name: Thunderbird
   Version: 52.8.0
   User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Thunderbird/52.8.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180516145259
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.frontier.com:465, SSL, passwordCleartext, true

   account3:
     INCOMING: account3, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 5.4.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.8.0
     gfx.blacklist.direct2d: 3
     gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
     gfx.blacklist.layers.direct3d9: 3
     gfx.blacklist.layers.direct3d9.failureid: FEATURE_FAILURE_DL_BLACKLIST_g511
     gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: d4bee944-3810-4d7a-b790-6fc731a45d5
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1529523875
     places.history.expiration.transient_current_max_pages: 70376
     plugin.importedState: true
     print.printer_Brother_DCP-L2540DW_series.print_bgcolor: false
     print.printer_Brother_DCP-L2540DW_series.print_bgimages: false
     print.printer_Brother_DCP-L2540DW_series.print_duplex: -437918235
     print.printer_Brother_DCP-L2540DW_series.print_edge_bottom: 0
     print.printer_Brother_DCP-L2540DW_series.print_edge_left: 0
     print.printer_Brother_DCP-L2540DW_series.print_edge_right: 0
     print.printer_Brother_DCP-L2540DW_series.print_edge_top: 0
     print.printer_Brother_DCP-L2540DW_series.print_evenpages: true
     print.printer_Brother_DCP-L2540DW_series.print_footercenter:
     print.printer_Brother_DCP-L2540DW_series.print_footerleft: &PT
     print.printer_Brother_DCP-L2540DW_series.print_footerright: &D
     print.printer_Brother_DCP-L2540DW_series.print_headercenter:
     print.printer_Brother_DCP-L2540DW_series.print_headerleft: &T
     print.printer_Brother_DCP-L2540DW_series.print_headerright: &U
     print.printer_Brother_DCP-L2540DW_series.print_in_color: true
     print.printer_Brother_DCP-L2540DW_series.print_margin_bottom: 0.5
     print.printer_Brother_DCP-L2540DW_series.print_margin_left: 0.5
     print.printer_Brother_DCP-L2540DW_series.print_margin_right: 0.5
     print.printer_Brother_DCP-L2540DW_series.print_margin_top: 0.5
     print.printer_Brother_DCP-L2540DW_series.print_oddpages: true
     print.printer_Brother_DCP-L2540DW_series.print_orientation: 0
     print.printer_Brother_DCP-L2540DW_series.print_page_delay: 50
     print.printer_Brother_DCP-L2540DW_series.print_paper_data: 1
     print.printer_Brother_DCP-L2540DW_series.print_paper_height: 11.00
     print.printer_Brother_DCP-L2540DW_series.print_paper_name:
     print.printer_Brother_DCP-L2540DW_series.print_paper_size_unit: 0
     print.printer_Brother_DCP-L2540DW_series.print_paper_width: 8.50
     print.printer_Brother_DCP-L2540DW_series.print_resolution: 600
     print.printer_Brother_DCP-L2540DW_series.print_reversed: false
     print.printer_Brother_DCP-L2540DW_series.print_scaling: 1.00
     print.printer_Brother_DCP-L2540DW_series.print_shrink_to_fit: false
     print.printer_Brother_DCP-L2540DW_series.print_to_file: false
     print.printer_Brother_DCP-L2540DW_series.print_unwriteable_margin_bottom: 0
     print.printer_Brother_DCP-L2540DW_series.print_unwriteable_margin_left: 0
     print.printer_Brother_DCP-L2540DW_series.print_unwriteable_margin_right: 0
     print.printer_Brother_DCP-L2540DW_series.print_unwriteable_margin_top: 0
     security.sandbox.content.tempDirSuffix: {0027fe2d-8bd8-4951-be93-6214c4572bbe}

 Graphics

     GPU #1
     Description: Intel(R) 82865G Graphics Controller
     Vendor ID: 0x8086
     Device ID: 0x2572
     RAM: Unknown
     Drivers: ialmrnt5
     Driver Version: 6.14.10.4396
     Driver Date: 9-20-2005

     Features
     WebGL Renderer: false

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6