Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

profile folder problem on Mac

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ igodsell

more options

I have been having problems with Firefox on my Mac so went for update and refresh. Firefox now won't open because it can't find my profile folder. I have located this and put it on my desktop. How do I now 'tell' Firefox where it is as I am still getting the same message?

I have been having problems with Firefox on my Mac so went for update and refresh. Firefox now won't open because it can't find my profile folder. I have located this and put it on my desktop. How do I now 'tell' Firefox where it is as I am still getting the same message?

Ọ̀nà àbáyọ tí a yàn

Thanks. I finally sorted it following online Mozilla instructions very carefully. Appreciate you getting back.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (2)

more options

You can copy files like these with Firefox closed to the current profile folder to recover specific data.

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager
  • if you only have key3.db then make sure to remove an existing key4.db
  • cert9.db (58+) or cert8.db (57 and older) for (intermediate) certificates stored in the Certificate Manager
  • if you only have cert8.db then make sure to remove an existing cert9.db
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)

fyi for the future :

Please let us know if this solved your issue or if need further assistance.

more options

Ọ̀nà àbáyọ Tí a Yàn

Thanks. I finally sorted it following online Mozilla instructions very carefully. Appreciate you getting back.