Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Unable to connect to gmail server intermittently

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 12 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ elf69

more options

A friend has intermittent issue with thunderbird and gmail server. Sometimes she can stay connected for hours but then when sending an email it will error and say cannot connect to gmail server. While at same time not saving the email she just wrote. not is send or drafts.

Her phone works fine with gmail. The issue is on two computers and not just in one location as she takes her laptop with her to other locations.

She uses imap settings, and it has only started this in last few weeks.

We have been forced to setup windows live mail as thunderbird has become unreliable. She prefers thunderbird. She is a school teacher and needs reliable emails. She does not like the web interface of gmail hence thunderbird.

A friend has intermittent issue with thunderbird and gmail server. Sometimes she can stay connected for hours but then when sending an email it will error and say cannot connect to gmail server. While at same time not saving the email she just wrote. not is send or drafts. Her phone works fine with gmail. The issue is on two computers and not just in one location as she takes her laptop with her to other locations. She uses imap settings, and it has only started this in last few weeks. We have been forced to setup windows live mail as thunderbird has become unreliable. She prefers thunderbird. She is a school teacher and needs reliable emails. She does not like the web interface of gmail hence thunderbird.

All Replies (2)

more options

What is the exact error message?

more options

no error is given by user just a pop up in bottom right corner that unable to connect to mail server gmail.

She can be connected for hours not problem then it disconnects. But can work fine for days before it disconnects.

Does not disconnect ever on her android phone using the mail app.

she has two machines, both windows 7 and thunderbird. Both have issues. She is in london and I'm in cornwall so awkward fixing the issue.

But while on team viewer I did see the pop up myself.