My account suddenly now doesn't connect...IMAP related. Please help!
Hi Everyone
I've used Thunderbird, without any problems, for years. All of a sudden I am unable to receive or send emails via the normal IMAP connection with my gmail account. I have checked settings but can't see why this would suddenly be a problem.
Out of interest, I've checked with Mac email and the connection/migration is fine.
If someone could help steer me out of this I would be very grateful.
Many thanks
Nick
Hi Everyone
I've used Thunderbird, without any problems, for years. All of a sudden I am unable to receive or send emails via the normal IMAP connection with my gmail account. I have checked settings but can't see why this would suddenly be a problem.
Out of interest, I've checked with Mac email and the connection/migration is fine.
If someone could help steer me out of this I would be very grateful.
Many thanks
Nick
All Replies (3)
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 60.6.1 Build ID: 20190325011617
Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:60.0) Gecko/20100101 Thunderbird/60.6.1 OS: Darwin 18.0.0
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
Lightning
6.2.6.1
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
WebGL 1 Driver Version: 4.1 INTEL-12.0.34
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
WebGL 2 Driver Version: 4.1 INTEL-12.0.34
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 1
GPU #1
Active: Yes
Vendor ID: 0x8086
Device ID: 0x162b
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
TileHeight: 1024
TileWidth: 1024
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: audiounit
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 44100
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Soundflower (2ch)
SoundflowerEngine:0
ma++ ingalls for Cycling '74
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 44100 - 192000
14 - 4096
Soundflower (64ch)
SoundflowerEngine:1
ma++ ingalls for Cycling '74
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
64
default: 44100, support: 44100 - 192000
14 - 4096
Internal Speakers
AppleHDAEngineOutput:1B,0,1,1:0
Apple Inc.
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 44100 - 96000
779 - 4861
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Soundflower (2ch)
SoundflowerEngine:0
ma++ ingalls for Cycling '74
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 44100 - 192000
14 - 4096
Soundflower (64ch)
SoundflowerEngine:1
ma++ ingalls for Cycling '74
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
64
default: 44100, support: 44100 - 192000
14 - 4096
Internal Microphone
AppleHDAEngineInput:1B,0,1,0:1
Apple Inc.
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 44100 - 96000
80 - 4162
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 60.6.1
font.internaluseonly.changed: false
gfx.blacklist.dxva: 3
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1553691847
places.history.expiration.transient_current_max_pages: 38693
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {f9260974-1559-8f44-9769-2e8302da7e6b}
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1551688507
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.19
4.19
NSS
3.36.7
3.36.7
NSSSMIME
3.36.7
3.36.7
NSSSSL
3.36.7
3.36.7
NSSUTIL
3.36.7
3.36.7
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1
Internationalisation & Localisation
Application Settings
Requested Locales: ["en-GB","en-US"]
Available Locales: ["en-GB"]
App Locales: ["en-GB"]
Regional Preferences: ["en-GB"]
Default Locale: "en-GB"
Operating System
System Locales: ["en-GB"]
Regional Preferences: ["en-GB"]
Your server settings look good.
All of a sudden I am unable to receive or send emails via the normal IMAP connection with my gmail account.
So what prevents you from getting mail? Is there any error message?