MAC said

No problem with login and using the website, apart from two aspects - the first problem is when you go to secure messages.

Is it the same problem where none of the text fills in? What is the host name in the address bar when that happens?

At log off there is also an issue as comes up "undefined" - although if you hit the right hand button (no advisory text) as previously it will log off.

What is the host name in the address bar when that happens?

dekker said

Same as MAC says, no problem @ login or viewing accounts moving money etc.

What is the host name in the address bar when the problem appears?

I marked the problem as solved when I learned there was a patch on the way, not because the issue was solved

The patch is out already for rolb.santanderbank.com -- does that cover your usage? If not, what is the host name in the address bar when the problem appears?

I have just updated to V80.01 - there is no change. Here are three links the first is good the second two bring up the "undefined" text and do not resolve correctly. If you paste them all into the address bar you will just get the logon page. https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=MyAccounts

https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=contentTemplate&opCode=00000078&iurl=%2FMSEABB_ENS%2Fchannel.ssobto%3Fdse_operationName%3DOP_SecureMessages%26obtenerMensaje_E.esContactUs%3DS

https://retail.santander.co.uk/EBAN_Accounts_ENS/channel.ssobto?dse_operationName=contentTemplate&iurl=%2FLOGSUK_S_ENS%2Fchannel.ssobto%3Fdse_operationName%3DLOGOFF&lang=en-GB&opCode=00000098&layout=transaction

Hi dekker, I added that to the list for the next patch.

I have the exact same problem, in addition is is impossible to read any Secure messages that have been sent to me - The Window that should display a list of Messages remains completely blank. I have been able to send Secure messages to Santander by guessing which of the "undefined" buttons to press, and have told them of these problems, inclkuding that I cannot read Secure Messages - their repsonse was to send me a reply by Secure Message that I cannot see ! ( They sent me an email telling me there was a new Secure message waiting for me ! ). This is so frustratimg - I won't use other Browsers, but may end up switching Banks if this is not resolved soon !

I simply use Chrome for Santander when/if I need to check secure messages - otherwise Firefox for everything else with their banking website.

Changing banks is not required, a solution will be found.

Quote : "I won't use other Browsers". !

Hi Alan, is it the UK site that has the problem? I suspect the workaround won't be in place until Firefox 69. If you want to try implementing it yourself, here are the steps:

(1) Select and copy the following text

general.useragent.override.santander.co.uk---Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0

(2) In a new tab, type about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(3) In the search box above the list, type or paste usera and pause while the list is filtered

(4) Right-click a blank area of the page, click New, then click String. This should open a small dialog where you can paste the above string. Then remove everything after the --- and the --- itself so it says

general.useragent.override.santander.co.uk

and click OK

(5) Paste the above string and remove everything before the --- and then the --- itself so it says

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) like Gecko/20100101 Firefox/68.0

and click OK

Then try the site again.

Note: that is the user agent string for 64-bit Firefox on Windows 10. If you are using a Mac or Linux, you might prefer to use something closer to your regular user agent string and just insert like before Gecko. You can copy it from the Troubleshooting Information page. Either:

• "3-bar" menu button > "?" Help > Troubleshooting Information
• (menu bar) Help > Troubleshooting Information
• type or paste about:support in the address bar and press Enter

You'll see it about 6 rows down in the first table.

Note that you can use a regular expression to override the user agent to replace 'Gecko' with 'like Gecko' to avoid issues with a 'sticky' user agent.

general.useragent.override.santander.co.uk = Gecko#like Gecko

Been away for a while glad to say all seems OK now with the Banking problem. Thanks to all for the help. Can't see a button to click for problem solved ?

You already marked a reply on page 1 as the solution as you can see at the top of the page just below your question