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I lost my sync information for logins etc.

rwzugates
rwzugates
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how do i get my sync information back ? there was no sync formation to help me login ! I lost all my login information, there was no sync information ! How can i get that back? I had over several login sync information. I pray this is not lost ! I login and nothing was in my sync information ! I really do to have to sync and add all that information again. There was no saved login information ! I want to go back to the previous sync information. Can i get rid of this fox lockwise and return to the previous login files ? or can i import the old login files to this stupid Lockwise stuff? This is very upsetting to run into this problem.

how do i get my sync information back ? there was no sync formation to help me login ! I lost all my login information, there was no sync information ! How can i get that back? I had over several login sync information. I pray this is not lost ! I login and nothing was in my sync information ! I really do to have to sync and add all that information again. There was no saved login information ! I want to go back to the previous sync information. Can i get rid of this fox lockwise and return to the previous login files ? or can i import the old login files to this stupid Lockwise stuff? This is very upsetting to run into this problem.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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rwzugates said
I lost all my login information, there was no sync information !

Hi rwzugates, sorry to hear about this problem.

First, to get a better understanding, did your Firefox lose all of your data that was present yesterday -- logins, bookmarks, history -- or only logins?

Second, how many installations of Firefox did you have connected to your Firefox (Sync) Account before this problem started?

Also, if you haven't already, could you try a normal shutdown and restart of Windows to free up any file locks and hopefully resolve any temporary permission issues.

On Windows, your saved logins are stored locally in two files in your Firefox profile folder (logins.json + key4.db). You can share saved logins with your other installations of Firefox through Sync, but Sync is not reliable as a backup service.