Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Can't save video

  • 11 àwọn èsì
  • 1 ní ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

I get an error when I try to download a video by right clicking and selecting "save video as". The error reads "the download cannot be saved because an unknown error occurred please try again"

This has started after the firefox 81 update and it effects both a personal and work computer. I have already tried disabling add-ons and extensions as well as resetting the download folder settings via about:config page.

I get an error when I try to download a video by right clicking and selecting "save video as". The error reads "the download cannot be saved because an unknown error occurred please try again" This has started after the firefox 81 update and it effects both a personal and work computer. I have already tried disabling add-ons and extensions as well as resetting the download folder settings via about:config page.
Ìsopọ̀ yíyà aṣàfihàn

Ọ̀nà àbáyọ tí a yàn

Looks like version 81.0.2 fixed this issue.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (11)

more options

An update just came out. Please update the browser.

more options

I am already using Firefox 81.0.1 Didn't fix the issue.

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Yes it still gives the same error.

more options

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

I can't run safe mode with networking at home. My laptop's wifi doesn't work and it doesn't have an Ethernet port. I can try I tomorrow at work.

But if it helps it is only videos that error. I can right click and save pictures without issue.

more options

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

more options

I am using getvid to download a video from Facebook. It works with chrome but not Firefox.

https://www.getfvid.com/

an example video

https://www.facebook.com/planetfitness/videos/977443226081309/?__so__=channel_tab&__rv__=latest_videos_card

more options

I tested safe mode on my work computer with no success.

more options

Ọ̀nà àbáyọ Tí a Yàn

Looks like version 81.0.2 fixed this issue.

more options

That's good to hear.