Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

are emails and addresses with other saved files from cleaned laptop?

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ sfhowes

eve.richardson
eve.richardson
more options

My laptop was wiped and Windows 10 reloaded by a tech person (laptop had frozen in some fashion). He supposedly saved all my files/documents, but now I can't find my Thunderbird folders of saved emails, or my address book. I tried following instructions on the Mozilla website, but I don't know if they apply to this situation. I did find a folder for some Thunderbird material, but nothing that looks like a sub-folder with saved emails or addresses. Have I lost everything, or is there a way to retrieve the material?

My laptop was wiped and Windows 10 reloaded by a tech person (laptop had frozen in some fashion). He supposedly saved all my files/documents, but now I can't find my Thunderbird folders of saved emails, or my address book. I tried following instructions on the Mozilla website, but I don't know if they apply to this situation. I did find a folder for some Thunderbird material, but nothing that looks like a sub-folder with saved emails or addresses. Have I lost everything, or is there a way to retrieve the material?

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Did the Windows reinstall create a Windows.old folder?

https://support.mozilla.org/en-US/questions/1174377

eve.richardson
eve.richardson Ìbéèrè olóhun
more options

No, not that I can find. I have only a folder on my C Drive that is named Windows.pre 09-2020.

sfhowes
sfhowes
  • Top 10 Contributor
more options

OK, look in that folder for the TB data in ..../AppData/Roaming/Thunderbird/Profiles/randomstring.default. Allow the viewing of hidden files and folders.