Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

after nightly update, yesterday all was fine, i shut of laptop, and power it up not even 24hrs later, and now nightly is giving me a "PROIFLE is lost, damaged, incomplete, or cant be loaded or found" error, t

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

Holly-jo
Holly-jo
more options

airbook mac os monterey, firefox, beta, nightly, all have same issue, when restarting ff browser any of them, either due to an update, or a crash, i keep getting (sorry were having trouble restoring session) this has gone on for i think a year, Second Issue that just occured minutes ago, NIghtly, I Have been using nightly with out really any issue on this airbook running monterey, Last night? or today whenever the NEW nightly update came out, i updated like i always do, and no problems, so i shut down my airbook, and then upon starting it up today, i tried to open Nightly and i keep getting (nightly profile is damaged or incomplete or cant be found,  ?????? it was there less than 24 hours ago.?

airbook mac os monterey, firefox, beta, nightly, all have same issue, when restarting ff browser any of them, either due to an update, or a crash, i keep getting (sorry were having trouble restoring session) this has gone on for i think a year, Second Issue that just occured minutes ago, NIghtly, I Have been using nightly with out really any issue on this airbook running monterey, Last night? or today whenever the NEW nightly update came out, i updated like i always do, and no problems, so i shut down my airbook, and then upon starting it up today, i tried to open Nightly and i keep getting (nightly profile is damaged or incomplete or cant be found, ?????? it was there less than 24 hours ago.?

All Replies (1)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update