We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Can't attach or save files or do anything that requires windows explorer access

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

beefmalone
beefmalone
more options

Today I started having a problem with Firefox on my windows 7 computer. The browser is fully updated. The problem is I can't do anything that requires access to local files on my pc. I can't save images, upload files, etc. When I right click a picture then hit "save as" nothing happens. When I click on an upload link which should open a new box to find the file in windows that I want to upload, nothing happens. I've tried using the same sites on chrome and they work fine. Restarted the computer but no change. I've also tried safe mode with no luck then did a full refresh of firebox with no luck. I can even go to settings and try to choose where downloads are saved but it won't let me browse for a local folder. Any ideas?

Today I started having a problem with Firefox on my windows 7 computer. The browser is fully updated. The problem is I can't do anything that requires access to local files on my pc. I can't save images, upload files, etc. When I right click a picture then hit "save as" nothing happens. When I click on an upload link which should open a new box to find the file in windows that I want to upload, nothing happens. I've tried using the same sites on chrome and they work fine. Restarted the computer but no change. I've also tried safe mode with no luck then did a full refresh of firebox with no luck. I can even go to settings and try to choose where downloads are saved but it won't let me browse for a local folder. Any ideas?

All Replies (2)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 95.0, first offered to Release channel users on December 7, 2021 Version 95.0.1, first offered to Release channel users on December 16, 2021 Version 95.0.2, first offered to Release channel users on December 19, 2021


https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

FredMcD
FredMcD
more options

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.