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accessing firefox on my Samsung Galaxy S22 Ultra since it crashed

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  • Èsì tí ó kẹ́hìn lọ́wọ́ Paul

Rufus
Rufus
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It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives or SSDs on my computer (which was hacked about 6 months ago and I am still recovering from that), but have instituted more security measures. I can access Firefox fine on my computer. I think all I need to do is remove 2fa and then add 2fa back, but I'm not sure. Any help would be appreciated.

It keeps asking for the 6 digit code from my authenticator app which was lost when my phone crashed. Also, I can't seem to find my backup codes on any of my hard drives or SSDs on my computer (which was hacked about 6 months ago and I am still recovering from that), but have instituted more security measures. I can access Firefox fine on my computer. I think all I need to do is remove 2fa and then add 2fa back, but I'm not sure. Any help would be appreciated.

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi Rufus

Removing 2FA may require you to enter a 2FA code. Are you able to access the recovery codes from your Firefox Account on your laptop?