Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Upgrade to Firefox version 11 stuck

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
  • 21 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Paul Taylor

fran33336
fran33336
more options

Hello,

I was prompted that an upgrade was available and attempted to download/upgrade it.

Firefox upgrade to version 11. From version Firefox 109.0.1 on MACOS 12.6.3 After downloading I start Firefox get pop to install a new helper tool. I enter my admin name & password to allow this.

If I enter the correct user/password & click Install Helper the pop up disappears and nothing happens. When I launch FF again it prompts again same message. IF I enter the wrong passed it shakes and asks again.

Seems stuck anyone else having this problem and a possible workaround?

Thanks

Hello, I was prompted that an upgrade was available and attempted to download/upgrade it. Firefox upgrade to version 11. From version Firefox 109.0.1 on MACOS 12.6.3 After downloading I start Firefox get pop to install a new helper tool. I enter my admin name & password to allow this. If I enter the correct user/password & click Install Helper the pop up disappears and nothing happens. When I launch FF again it prompts again same message. IF I enter the wrong passed it shakes and asks again. Seems stuck anyone else having this problem and a possible workaround? Thanks

Ti ṣàtúnṣe nípa fran33336

All Replies (1)

Paul Taylor
Paul Taylor
more options

There are a few potential workarounds you can try:

Restart your Mac and try the installation process again. Make sure you have enough free disk space to complete the installation. Disable any antivirus or firewall software you have running, as they may be interfering with the installation process. Try downloading the Firefox installer directly from the Mozilla website and running it manually instead of using the built-in updater. If none of these workarounds solve the issue, you may want to try uninstalling Firefox and then reinstalling the latest version from scratch.