Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

New computer with W11, Ctrl + Shift + S shortcut will not work in Firefox

  • 3 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 245 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ smith87345

smith87345
smith87345
more options

Hello! 

I recently got a new computer with Windows 11 freshly installed. I downloaded Firefox, went to take a screenshot, and the usual shortcut of Ctrl + Shift + S does not work. I can right click and Take a Screenshot, and I can use other Ctrl + Shift shortcuts, like Ctrl + Shift + T to reopen closed tabs. The only one that doesn't work is screenshots. I can also put Screenshots in my top row Toolbar and use it, just not the keyboard shortcut.

I refreshed Firefox, uninstalled and reinstalled Firefox, as well as checked the about:config extensions.screenshots.disabled preference. It has been set to false, so I have set it to true and false again hoping it would "reset" it but nothing. Thank you!

Hello! I recently got a new computer with Windows 11 freshly installed. I downloaded Firefox, went to take a screenshot, and the usual shortcut of Ctrl + Shift + S does not work. I can right click and Take a Screenshot, and I can use other Ctrl + Shift shortcuts, like Ctrl + Shift + T to reopen closed tabs. The only one that doesn't work is screenshots. I can also put Screenshots in my top row Toolbar and use it, just not the keyboard shortcut. I refreshed Firefox, uninstalled and reinstalled Firefox, as well as checked the about:config extensions.screenshots.disabled preference. It has been set to false, so I have set it to true and false again hoping it would "reset" it but nothing. Thank you!

Ọ̀nà àbáyọ tí a yàn

It sounds like other software is interfering, for example AMD Radeon ReLive uses this shortcut to save instant replays.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (3)

smith87345
smith87345 Ìbéèrè olóhun
more options

I also went ahead and tried a different keyboard, and I still have the same issue.

zeroknight
zeroknight
more options

Ọ̀nà àbáyọ Tí a Yàn

It sounds like other software is interfering, for example AMD Radeon ReLive uses this shortcut to save instant replays.

smith87345
smith87345 Ìbéèrè olóhun
more options

zeroknight said
It sounds like other software is interfering, for example AMD Radeon ReLive uses this shortcut to save instant replays.

Hello, I was finally able to get back and check into my AMD Adrenaline settings, and I do not have Radeon ReLive enabled. I tried to turn it on just to see if I could change the shortcut, but the popup said I need to install the Adrenaline Edition Capture & Stream. Could this still be the issue? Thank you for your reply!

Edit, SOLVED: I had to search "Hotkey" in the search bar to pull up the Hotkey settings and unbind the Ctrl + Shift + S setting. Thank you!

Ti ṣàtúnṣe nípa smith87345