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Import of Mail Messages from old profile fails

  • 2 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ Chris Hughes

Chris Hughes
Chris Hughes
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I had to reinstall Windows 10 on my laptop, which then required me to reinstall Thunderbird. My old profile was backed up, so I just tried to import from the old profile into the new one. The Account Settings imported successfully, but it failed while importing the old Mail Messages. When I looked after Thunderbird restarted, it looks like it failed part way through importing the Local Folders. Everything after a certain point was just missing. I retried the import (Mail Messages only) to the same profile and it appeared to succeed, but only the top-level Local Folders contained mail messages. Any folder that had sub-folders was empty (except for the folder that it was in the middle of when it failed the first time). I tried to create a new profile and imported the Account Settings and, after a restart of Thunderbird, imported Mail Messages. Again, top-level Local Folders with no sub-folders had the old e-mails, but any Local Folder with sub-folders was empty. How do I get my backed-up e-mails back in the current installation of Thunderbird?

I had to reinstall Windows 10 on my laptop, which then required me to reinstall Thunderbird. My old profile was backed up, so I just tried to import from the old profile into the new one. The Account Settings imported successfully, but it failed while importing the old Mail Messages. When I looked after Thunderbird restarted, it looks like it failed part way through importing the Local Folders. Everything after a certain point was just missing. I retried the import (Mail Messages only) to the same profile and it appeared to succeed, but only the top-level Local Folders contained mail messages. Any folder that had sub-folders was empty (except for the folder that it was in the middle of when it failed the first time). I tried to create a new profile and imported the Account Settings and, after a restart of Thunderbird, imported Mail Messages. Again, top-level Local Folders with no sub-folders had the old e-mails, but any Local Folder with sub-folders was empty. How do I get my backed-up e-mails back in the current installation of Thunderbird?

Ọ̀nà àbáyọ tí a yàn

Are these POP accounts? If so, look into your old profile to see if the folders are there. They would be in the Mail/<account name> folder and subfolders. My suggestion is NOT to import the profile, but to use windows file explorer to copy the profile in (when TB is not running of course). I don't have more time tonight, but if that seems workable and you need assistance, we can review tomorrow. In summary, if the folders are in old profile, I think they can be restored.

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All Replies (2)

david
david
  • Top 10 Contributor
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Ọ̀nà àbáyọ Tí a Yàn

Are these POP accounts? If so, look into your old profile to see if the folders are there. They would be in the Mail/<account name> folder and subfolders. My suggestion is NOT to import the profile, but to use windows file explorer to copy the profile in (when TB is not running of course). I don't have more time tonight, but if that seems workable and you need assistance, we can review tomorrow. In summary, if the folders are in old profile, I think they can be restored.

Chris Hughes
Chris Hughes Ìbéèrè olóhun
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Actually, it was an IMAP account, but it was the Local Folders (just on my computer, not on the server) I was having trouble accessing. I thought I'd tried just copying the files before and it didn't work, but either I didn't or I did something different this time, because it worked. Thanks.