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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Can receive but not send emails

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ sfhowes

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Get this error message when I try to send an email:

"Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.twc.com timed out. Try again."

Spectrum blames Thunderbird. How can this be fixed??

Get this error message when I try to send an email: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.twc.com timed out. Try again." Spectrum blames Thunderbird. How can this be fixed??

All Replies (1)

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What is your antivirus? They are often the cause of timeouts on sending. If it's not Windows Security, and something like AVG/Avast, disable the Mail Shield or exclude the profile folder from AV scanning.