Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I had to reinstall Windows 10. I have recovered my old profile, but cannot get Thunderbird to open with my old profile.

  • 4 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 12 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ raebc

raebc
raebc
more options

I had to reinstall Windows 10.

My old email was via a POP3 connection. Thunderbird required me to create a new account before it would open. I have pointed the profiles.ini to my old folder, but when Thunderbird opens, it opens the newly created email with an IMAP connection.

This is my changed profiles.ini file. Can you see anything wrong with it?

[InstallD78BF5DD33499EC2] Default=Profiles/yhq1qhem.default-release Locked=1

[Profile1] Name=default IsRelative=0 Path="E:\Thunderbird\Profiles\o8f5qusr.default" Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/yhq1qhem.default-release

[General] StartWithLastProfile=1 Version=2

Thanks for your help. I really need to access my old emails.

Thanks, Rae

I had to reinstall Windows 10. My old email was via a POP3 connection. Thunderbird required me to create a new account before it would open. I have pointed the profiles.ini to my old folder, but when Thunderbird opens, it opens the newly created email with an IMAP connection. This is my changed profiles.ini file. Can you see anything wrong with it? [InstallD78BF5DD33499EC2] Default=Profiles/yhq1qhem.default-release Locked=1 [Profile1] Name=default IsRelative=0 Path="E:\Thunderbird\Profiles\o8f5qusr.default" Default=1 [Profile0] Name=default-release IsRelative=1 Path=Profiles/yhq1qhem.default-release [General] StartWithLastProfile=1 Version=2 Thanks for your help. I really need to access my old emails. Thanks, Rae

Ọ̀nà àbáyọ tí a yàn

I decided to just copy all my files to the new profile folder and it worked. I only lost about 20 days of email due to the computer crash. Thanks for your help.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (4)

david
david
  • Top 10 Contributor
more options

I encourage you to let Thunderbird do this; editing the profiles.ini file can be flaky, as you discovered. Instead click help>troubleshootinginformation, scroll down to 'profile' and click 'about:profiles' and select the desired profile.

raebc
raebc Ìbéèrè olóhun
more options

Ọ̀nà àbáyọ Tí a Yàn

I decided to just copy all my files to the new profile folder and it worked. I only lost about 20 days of email due to the computer crash. Thanks for your help.

david
david
  • Top 10 Contributor
more options

Thunderbird isn't the issue. The big problem people are being faced with is that their email providers have instituted a variety of ways to ensure only authorized customers can access their servers. So, the password a person uses on web access is often not the same one that is required when using an email client. I see posts every day from people, swearing their password is correct and that something is wrong with Thunerbird, only to learn that their password isn't authorized for an email client. I see regular posts about comcast, and this thread may be useful: https://support.mozilla.org/en-US/questions/1413403

raebc
raebc Ìbéèrè olóhun
more options

The provider and password had nothing to do with this issue. The issue was that I could not get Thunderbird to point to my old profile folder. Resolved now.