Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

1. Thunderbird reports double the number of unread emails & 2. Thunderbird freezes if inactive for some number of hours

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
  • 13 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Wayne Mery

more options
  1. 1. Thunderbird is used for three separate email addresses. The first two addresses (for my wife and me) are registered to one account. The third email address belongs to a separate account. Both accounts happen to use the same ISP. The problem is that when a one new email is received the Thunderbird icon reports two. If there are say four unread emails, Thunderbird reports eight - double the actual number. This problem does not exist with the third email address. How can I correct this doubling of the count of unread emails?
  2. 2. If unused for a period of time (number of hours not identified) Thunderbird will not respond when the icon is clicked on to bring it to the top of the screen. A message then appears stating that it is not responding. It is then necessary to close it down and restart it. Is this a known problem? Can it be fixed?

The computer runs Windows 10 and has 16GB of memory.

# 1. Thunderbird is used for three separate email addresses. The first two addresses (for my wife and me) are registered to one account. The third email address belongs to a separate account. Both accounts happen to use the same ISP. The problem is that when a one new email is received the Thunderbird icon reports two. If there are say four unread emails, Thunderbird reports eight - double the actual number. This problem does not exist with the third email address. How can I correct this doubling of the count of unread emails? # 2. If unused for a period of time (number of hours not identified) Thunderbird will not respond when the icon is clicked on to bring it to the top of the screen. A message then appears stating that it is not responding. It is then necessary to close it down and restart it. Is this a known problem? Can it be fixed? The computer runs Windows 10 and has 16GB of memory.

All Replies (1)

more options

Does problem go away? What is your version number?