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Help Needed: SMTP Error 550 - Account Locked

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ Matt

Larra ldh
Larra ldh
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Hello,

I'm encountering a problem with sending emails through Thunderbird. I'm receiving the following error message when trying to send emails to certain recipients: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: 

 amandasrwt09@gmail.com
   host smtp.antispamcloud.com [38.89.254.227]
   SMTP error from remote mail server after end of data:
   550 Your account has been locked. Please contact your administrator.
 larradh6600@gmail.com
   host smtp.antispamcloud.com [38.89.254.227]
   SMTP error from remote mail server after end of data:
   550 Your account has been locked. Please contact your administrator.

Reporting-MTA: dns; s1088.usc1.mysecurecloudhost.com

Action: failed Final-Recipient: rfc822;larradh6600@gmail.com Status: 5.0.0 Remote-MTA: dns; smtp.antispamcloud.com Diagnostic-Code: smtp; 550 Your account has been locked. Please contact your administrator.

Action: failed Final-Recipient: rfc822;amandasrwt09@gmail.com Status: 5.0.0 Remote-MTA: dns; smtp.antispamcloud.com Diagnostic-Code: smtp; 550 Your account has been locked. Please contact your administrator.

Could someone please help me understand why this is happening and how I can resolve it? It seems like the issue is related to the SMTP server or account settings, but I am unsure how to proceed.

Any assistance or guidance would be greatly appreciated.

Thank you!

Hello, I'm encountering a problem with sending emails through Thunderbird. I'm receiving the following error message when trying to send emails to certain recipients: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: amandasrwt09@gmail.com host smtp.antispamcloud.com [38.89.254.227] SMTP error from remote mail server after end of data: 550 Your account has been locked. Please contact your administrator. larradh6600@gmail.com host smtp.antispamcloud.com [38.89.254.227] SMTP error from remote mail server after end of data: 550 Your account has been locked. Please contact your administrator. Reporting-MTA: dns; s1088.usc1.mysecurecloudhost.com Action: failed Final-Recipient: rfc822;larradh6600@gmail.com Status: 5.0.0 Remote-MTA: dns; smtp.antispamcloud.com Diagnostic-Code: smtp; 550 Your account has been locked. Please contact your administrator. Action: failed Final-Recipient: rfc822;amandasrwt09@gmail.com Status: 5.0.0 Remote-MTA: dns; smtp.antispamcloud.com Diagnostic-Code: smtp; 550 Your account has been locked. Please contact your administrator. Could someone please help me understand why this is happening and how I can resolve it? It seems like the issue is related to the SMTP server or account settings, but I am unsure how to proceed. Any assistance or guidance would be greatly appreciated. Thank you!

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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It is simply, your recipients is paying this mob, antispamcloud (see https://my.azym.com/index.php/knowledgebase/39/Manage-AntispamCloud.html) to block and refuse spam emails. They have identified your mail as spam. I suggest you address your issues to the company blocking or your correspondents. There is certainly nothing that can be done here.