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Thunderbird 128.2.2 esr - PDF attachments are sometime damaged and cannot be open.

  • 3 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • Èsì tí ó kẹ́hìn lọ́wọ́ Matt

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PDF attachments to emails are sometimes corrupt. They are not displayed when the email is opened (only a blue line is shown); after they are saved they cannot be opened (Adobe and also EDGE give a message that the file is damaged). The same attachments can be opened and saved correctly using the free Outlook application from Windows. I noticed the problem this month. The installed version of Thunderbird is Thunderbird 128.2.2 esr - but the problem also existed with version 128.2.1.

PDF attachments to emails are sometimes corrupt. They are not displayed when the email is opened (only a blue line is shown); after they are saved they cannot be opened (Adobe and also EDGE give a message that the file is damaged). The same attachments can be opened and saved correctly using the free Outlook application from Windows. I noticed the problem this month. The installed version of Thunderbird is Thunderbird 128.2.2 esr - but the problem also existed with version 128.2.1.

All Replies (3)

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Perhaps your antivirus program is corrupting the download. It has happened frequently in the past.

Helpful?

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I do not think the problem can be originated from the antivirus program (in my case Defender) . The same email once downloaded from the Outlook App running on the same PC does not have the problem, the PDF attachment always opens correctly. It cannot even be the internet connection, as the problem never comes up in Outlook. So the issue must be in Thunderbird, either something went wrong in the Account settings (@outlook.com) or in the recent updates. I have been using Thunderbird for about ten years and this problem has only occurred in the last month.

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If you want folk to stop guessing, perhaps offer some information. The primary cause of attachment corruption historically has been antivirus scanners because they are often really bad at what they do.

Now I know you have Defender, it probably is not an issue because it does not scan email attachments before they are opened. SO; What mail provider are you getting your mail through? Is it messages from the same source that are always affected? Do they open in Thunderbird? (they should by default)

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