The Firefox web browsers for desktop and mobile versions for iPhone/iPad and Android are 100% free to download and use. Perhaps you paid for one of Mozilla's subscription based products like Mozilla VPN, Firefox Relay Premium, Mozilla Monitor Plus, Pocket Premium, MDN Plus. The forms below leads to direct ticket support as you did not mention what you paid for. Mozilla VPN: https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form Firefox Relay Premium: https://support.mozilla.org/en-US/questions/new/relay/form Mozilla Monitor Plus: https://support.mozilla.org/en-US/questions/new/monitor/form Pocket Premium: https://support.mozilla.org/en-US/questions/new/pocket/form MDN Plus: https://support.mozilla.org/en-US/questions/new/mdn-plus/form