Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

"Firefox About page says I have 3.6.3 but the add-on page says I have 3.0.8"

  • 2 àwọn èsì
  • 5 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ JYOuyang

more options

I have firefox version 3.6.3, however when I go to download some addons Firefox says I have 3.0.8 and won't let me download some addons. Here is a picture: http://i50.tinypic.com/10p9hea.jpg

Also when filling out this question it says I have Firefox version 3.0.8 when the Help -> About page says I have 3.6.3. I have tried upgrading again and I get the same problem.

I also have random crashes, sometimes it crashes before the firefox window appears when I open Firefox. I have done many virus scans with different virus scanners and I have realtime protection.

This happened

Every time Firefox opened

== I don't know

I have firefox version 3.6.3, however when I go to download some addons Firefox says I have 3.0.8 and won't let me download some addons. Here is a picture: http://i50.tinypic.com/10p9hea.jpg Also when filling out this question it says I have Firefox version 3.0.8 when the Help -> About page says I have 3.6.3. I have tried upgrading again and I get the same problem. I also have random crashes, sometimes it crashes before the firefox window appears when I open Firefox. I have done many virus scans with different virus scanners and I have realtime protection. == This happened == Every time Firefox opened == I don't know

Ọ̀nà àbáyọ tí a yàn

You might have inadvertently changed your user-agent to 3.0.8, causing websites like add-ons and this one to think you're still on 3.0.8.

The easiest way to fix this would be start up Firefox in Safe mode and reset all user preferences. That should fix the issue. If not, please feel free to give us some more information, in particular what extensions you have installed already.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (2)

more options

Ọ̀nà àbáyọ Tí a Yàn

You might have inadvertently changed your user-agent to 3.0.8, causing websites like add-ons and this one to think you're still on 3.0.8.

The easiest way to fix this would be start up Firefox in Safe mode and reset all user preferences. That should fix the issue. If not, please feel free to give us some more information, in particular what extensions you have installed already.

more options

Check the general.useragent prefs on the about:config page. You can open the about:config page via the location bar, just like you open a website. Filter: general.useragent If any general.useragent prefs are bold (user set) then right-click that pref and choose Reset.

See Find what version of Firefox you are using and Web sites or add-ons incorrectly report incompatible browser See also http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default