Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox stuck downloading the upgrade version

  • 2 àwọn èsì
  • 12 ní àwọn ìṣòro yìí
  • 8 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ rjohnson19

more options

While attempting to upgrade from 3.6.6 to 3.6.7 Firefox got stuck-i.e- in the help box at top it says 'downloading firefox 3.6.7' and I cannot get it to stop- consequently I cannot download the upgrade at all because I am told 'you must close Firefox to continue'

== upgrading to 3.6.7

While attempting to upgrade from 3.6.6 to 3.6.7 Firefox got stuck-i.e- in the help box at top it says 'downloading firefox 3.6.7' and I cannot get it to stop- consequently I cannot download the upgrade at all because I am told 'you must close Firefox to continue' == upgrading to 3.6.7

All Replies (2)

more options

Deborah,

Try the following:

After closing Firefox, Remove the files in the updates and updates\0 folder: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates C:\Program Files\Mozilla Firefox\updates\

(Replacing <user> with your Vista user name.)

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)


If that doesn't work, try downloading the Firefox installer from http://www.getfirefox.com and running it, after exiting Firefox. Your settings won't be lost with this upgrade install.

more options

Thank you rjohnson- I just managed to solve it myself just prior to your post here and am glad you posted because I was wondering where to go to let people know it was now solved.

But again- thanks so much for such a prompt response to my problem- I certainly appreciate it!

Deborah