Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

How do I delete the "Add-On" pop up box that appears when I start Firefox

  • 1 èsì
  • 8 ní àwọn ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

bilvis99
bilvis99
more options

Every time I open Firefox a pop up box appears for add-ons. It is blank and does nothing. I close it and other one appears and I close that, then firefox starts. It's not a big thing, but it's a pain. It does not appear when I start IE8.

Every time I open Firefox a pop up box appears for add-ons. It is blank and does nothing. I close it and other one appears and I close that, then firefox starts. It's not a big thing, but it's a pain. It does not appear when I start IE8.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try http://kb.mozillazine.org/Preferences_not_saved

You can also try to delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.