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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I just uploaded Firefox 3.6.10 and lost internet -- it's not my firewall

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  • 5 ní àwọn ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ Helper7677

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I got a message asking if I wanted to install the latest version of Firefox on my IBM Thinkpad running Windows XP. I said yes. Next thing I knew I couldn't reach the internet. I get a "the proxy server is refusing connections" message. I've turned off the Windows firewall and the Norton Internet Security firewall with no effect. Nothing else in the support documents looks relevant. Can't even reach www.mozilla.com/en-US/firefox/3.6.10/firstrun/

I got a message asking if I wanted to install the latest version of Firefox on my IBM Thinkpad running Windows XP. I said yes. Next thing I knew I couldn't reach the internet. I get a "the proxy server is refusing connections" message. I've turned off the Windows firewall and the Norton Internet Security firewall with no effect. Nothing else in the support documents looks relevant. Can't even reach www.mozilla.com/en-US/firefox/3.6.10/firstrun/

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Go to Tools > Options > Advanced > Network > Settings and choose "No Proxy" to see if that helps. See: https://support.mozilla.com/en-US/kb/Options+window+-+Advanced+panel#Network_tab

Ti ṣàtúnṣe nípa Helper7677