Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

downloaded 3.6.15 but get an error when trying to launch Platform version 1.9.2.15 is not compatible with minVersion>= 1.9.2.13 max Version <= 1.9.2.13

  • 1 èsì
  • 14 ní àwọn ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ TonyE

rcoleman
rcoleman
more options

I downloaded and installed update 3.6.15 when I try to launch firefox I get a XULRunner error

Platform Version '1.9.2.15 is not compatible with minVersion >= '1.9.2.13' maxVersion <='1.9.2.13'

How can I fix this?

I downloaded and installed update 3.6.15 when I try to launch firefox I get a XULRunner error Platform Version '1.9.2.15 is not compatible with minVersion >= '1.9.2.13' maxVersion <='1.9.2.13' How can I fix this?

All Replies (1)

TonyE
TonyE
  • Moderator
more options
  1. Delete the files and folders in the Firefox installation directory, default location is C:\Program Files\Mozilla Firefox\
  2. Re-install Firefox

This method will not remove your Firefox user data such as bookmarks and passwords, those are stored elsewhere in your profile folder, and will be used when you re-install Firefox.