After the updates this morning I can no longer access the apps on facebook. Do you know why?
Updates loaded this morning. When I went into Facebook it loads okay. None of the apps or games will load.
All Replies (9)
It might just be a corrupt cache file or site cookie. Try clearing your cache and facebook cookies. See
I already have firefox set to auto clear cache and cookies.
Okay, we'll need some more info. You said that none of the apps will load. What do you see when you try to access them?
Facebook opens fine. I click on a game and all I get is the side with some of the posts. the circle just goes round sometimes its green sometimes gray. page stays blank.
Sorry for the late response.
We'll need some more info about your Firefox setup. Go to Help > Troubleshooting Information, then click Copy all to Clipboard. Open a reply to this post, and go to Edit > Paste to paste the info from your Troubleshooting Information page.
Application Basics
Name
Firefox
Version
7.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Java Quick Starter
1.0
true
jqs@sun.com
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
PlaySushi TextLinks
1.2.1
true
textlinks@playsushi.com
CA Anti-Phishing Toolbar
2.0.0.112
false
caaphishtoolbar@ca.com
Google Toolbar for Firefox
2.1.20060807W
false
{3112ca9c-de6d-4884-a869-9855de68056c}
Modified Preferences
Name
Value
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.facebook.com/home.php
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
rv:7.0.1
dom.disable_open_during_load
false
extensions.lastAppVersion
7.0.1
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
keyword.URL
http://search.yahoo.com/search?fr=ytff-devicevm&type=IEBD&p=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1317248437
places.history.expiration.transient_current_max_pages
63305
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) G41 Express Chipset
Vendor ID
8086
Device ID
2e32
Adapter RAM
Unknown
Adapter Drivers
igxprd32
Driver Version
6.14.10.5259
Driver Date
4-21-2010
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.5284 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.5284 or newer.
i unfortunately can't test Firefox with those add-ons. Maybe someone else here can.
If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? To start in Safe Mode, go to Help > Restart with Add-ons Disabled.
If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.
That didn't work either but it has started working again. Thank you for all your help.
Right now, I'm leaning toward your installation of Flash being the cause. Try this:
In the Windows Control Panel, go to add and remove programs and uninstall Flash. Then use the Install the Flash plugin to view videos, animations and games article to help you install Flash. WARNING: Recently, Adobe has started bundling other products in the Flash installer, so watch for checkboxes.