Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes

  • 1 èsì
  • 3 ní àwọn ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ John99

more options

Firefox crashes spontaneously and frequently ever since the upgrade to version 7 (although it might have started with version 6). It happens on my laptop as well which runs Windows 7 64 bit and uses the same add-ons.

I may submit a separate bug report from my laptop later today.

Firefox crashes spontaneously and frequently ever since the upgrade to version 7 (although it might have started with version 6). It happens on my laptop as well which runs Windows 7 64 bit and uses the same add-ons. I may submit a separate bug report from my laptop later today.

All Replies (1)

more options

Looking at the first three IDs you reported bp-dce34e26-f848-48d4-9e0e-076592111107

  1. bp-dce34e26-f848-48d4-9e0e-076592111107
    • Signature: hang | mozilla::plugins::PPluginModuleParent::CallNP_Initialize(unsigned long*, short*)
    • Related: Bug 660988
  2. [ https://crash-stats.mozilla.com/report/index/3fa85b59-d5f0-4e32-bdbf-5345f2111107 bp-3fa85b59-d5f0-4e32-bdbf-5345f2111107]
    • Signature: nsWindow::DispatchMouseEvent(unsigned int, unsigned int, long, int, short, unsigned short)
    • Related bug 678888
  3. bp-7353d397-4f19-4f56-9079-001592111107
    • Signature: hang
May I suggest you try in Firefox's safe mode

That may stop the crashing, in which case then try to work out the reason, such as one of the now disabled extensions. If it still crashes please post another couple of crash IDs relating to Firefox crashing with no extensions & no plugins.

If you do discover any particular software or site seems to cause these crashes please post that information.