Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox on my wife's laptop has lost the black bar that used to show Maps, Gmail etc. Now at the top of the screen there is a blank bar, triple height, with just the Google search input box. How do I get this back? Or is this a question for Google?

  • 4 àwọn èsì
  • 5 ní àwọn ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ DavidAR

more options

When I open Firefox there is a black bar, sometimes vertical, other times horizontal, across the top, with links to Maps, Gmail etc. When I open Gmail the same links are listed across the top of the screen, right under the Tabs. In my wife's laptop this appears in the Firefox start-up screen, but not in the Gmail screen. At the top of her screen is a super-wide gray bar with just a Google search input box. Is this a Firefox or Google problem?

She has XP Home SP3 and Firefox 9

Thanks for any help.

When I open Firefox there is a black bar, sometimes vertical, other times horizontal, across the top, with links to Maps, Gmail etc. When I open Gmail the same links are listed across the top of the screen, right under the Tabs. In my wife's laptop this appears in the Firefox start-up screen, but not in the Gmail screen. At the top of her screen is a super-wide gray bar with just a Google search input box. Is this a Firefox or Google problem? She has XP Home SP3 and Firefox 9 Thanks for any help.

Ọ̀nà àbáyọ tí a yàn

Is there still the Google URL in the location bar?

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)
Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (4)

more options

Ọ̀nà àbáyọ Tí a Yàn

Is there still the Google URL in the location bar?

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)
more options

Worked perfectly!!! Now if only I could remember this in a year or two!

Thank you.

more options

What happened yesterday may have been caused by the SOPA protest action that was joined by a lot of sites yesterday and such an action won't happen that often.


more options

Thanks again for the insight, clearing the cache did the trick, everything came back to "normal."