Firefox only opens for adminstrator
Firefox 10.0.7 esr is installed. When any user opens the program it opens for a few seconds and then closes producing a Crash Reporter Window. When an administrator runs the programs it runs without any issues. Here is the crash report:
AdapterDeviceID: 68f9 AdapterVendorID: 1002 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.7 AvailableVirtualMemory: 4066484224 BuildID: 20120824135927 CrashTime: 1360252825 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1360252406 Notes: AdapterVendorID: 1002, AdapterDeviceID: 68f9, AdapterSubsysID: 21261028, AdapterDriverVersion: 8.863.3.0 D2D? D2D- D3D10 Layers? D3D10 Layers- D3D9 Layers? ProductName: Firefox ReleaseChannel: esr SecondsSinceLastCrash: 398 StartupTime: 1360252820 SystemMemoryUsePercentage: 13 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: about:home Vendor: Mozilla Version: 10.0.7 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.
All Replies (1)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.