Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

pages aren't loading right and can't find answer in atricles.

  • 4 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ swubby

swubby
swubby
more options

For 2 days now every site I go to normally is loading weird. Things are piled up on top of each other, things dissappear, the things that aren't piled on each other is in blocks instead of pictures, icons, etc... and i have to reload all the time-pretty much as soon as I bring up any page on any site. It's getting tiring and frustrating. I've tried and tried to fix this and am having no luck. I've clicked on all the restore defaults I can find and it's just not doing it. I really don't want to get rid of Firefox cause for me this is the only thing I trust but honestly I'm thinking about it. Please help!!!

For 2 days now every site I go to normally is loading weird. Things are piled up on top of each other, things dissappear, the things that aren't piled on each other is in blocks instead of pictures, icons, etc... and i have to reload all the time-pretty much as soon as I bring up any page on any site. It's getting tiring and frustrating. I've tried and tried to fix this and am having no luck. I've clicked on all the restore defaults I can find and it's just not doing it. I really don't want to get rid of Firefox cause for me this is the only thing I trust but honestly I'm thinking about it. Please help!!!

Ọ̀nà àbáyọ tí a yàn

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (4)

user633449
user633449
more options

Please update to Firefox 19, Update Firefox to the latest release, then read Websites look wrong or appear differently than they should

swubby
swubby Ìbéèrè olóhun
more options

ok i updated and no it didnt fix the problem. now what?

Ti ṣàtúnṣe nípa swubby

user633449
user633449
more options

Ọ̀nà àbáyọ Tí a Yàn

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

swubby
swubby Ìbéèrè olóhun
more options

THANK YOUUUUUU! i was really hoping i wouldnt have to get rid of it.