Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I can view pdfs in Firefox, but downloads are unreadable and come with a folder of error files. Recent problem.

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ doj19

doj19
doj19
more options

pdfs appear to download, but Adobe Reader cannot read them. The file has a .pdf extension but does not have an Adobe icon. The associated folder contains 5 files, 4 of which have JavaScript icons and contain error messages.

I have seen recent updates in firefox and adobe, and suspect the problem to have begun after these. I have installed latest version of Adobe Reader.

Pdf downloads are normal in Google Chrome

Have used Firefox for years, and never encountered this problem before a few days ago. Have tried most of the suggestions on the help pages related to application settings, but none have worked.

pdfs appear to download, but Adobe Reader cannot read them. The file has a .pdf extension but does not have an Adobe icon. The associated folder contains 5 files, 4 of which have JavaScript icons and contain error messages. I have seen recent updates in firefox and adobe, and suspect the problem to have begun after these. I have installed latest version of Adobe Reader. Pdf downloads are normal in Google Chrome Have used Firefox for years, and never encountered this problem before a few days ago. Have tried most of the suggestions on the help pages related to application settings, but none have worked.

All Replies (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

That is a known problem with the integrated PDF Viewer.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer and use the Adobe Reader instead.

See also:

  • bug 738952 - "Save as..." File menu entry or Ctrl+S produces unexpected results when having a PDF file opened within PDF Viewer

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

doj19
doj19 Ìbéèrè olóhun
more options

Brilliant, Cor-el. Set to 'ask' then using the viewer 'save' button, solved the problem.

Note, though that, using the conventional file|save or ctrl-s (which I so familiar with that I use without thinking) does not call an 'ask' dialogue and still produces the problem.