Links that use Javascript don't work after I updated Java; can I revert to earlier version?
I use private messaging to communicate with my doctor. I've always clicked a link ("Private Messaging") which opened a Java (Javascript?) window that displayed my messages and allowed me to write a message. A couple of days ago a message popped up saying that an update was available. I installed the update, now that link won't work. It is very important that I be able to access those messages, making this problem urgent. If anyone has any suggestions, I would greatly appreciate it!
(I did the Java check recommended on the Mozilla website, and it shows that Java is working and up to date)
Ọ̀nà àbáyọ tí a yàn
You can try basic steps like these in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Firefox uses the about: protocol to access built-in about: pages that you can open via the location bar just like you open web pages.
- http://kb.mozillazine.org/About_protocol_links).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (3)
Java and Javascript are not related at all and are totally different technologies.
Ọ̀nà àbáyọ Tí a Yàn
You can try basic steps like these in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Firefox uses the about: protocol to access built-in about: pages that you can open via the location bar just like you open web pages.
- http://kb.mozillazine.org/About_protocol_links).
- Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
Outstanding answer, Cor-El. Thank you so much! You gave me some ideas I hadn't thought about (like Firefox Safe Mode). I'm sure these suggestions will solve the problem and, if not, it is a problem on the VA website. Thanks again!