We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
   (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
2. Open the 5 most recent files with a text editor and copy the IDs.
3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thank you. There were only 4 crash reports in that folder. Here they are:

Crash ID: bp-7a0527af-2140-4f65-8ffe-90ae32120123 Crash ID: bp-19512834-caf3-437c-a12b-b8ced2130502 Crash ID: bp-83142411-a0f0-40c0-8eff-58f0b2120123 Crash ID: bp-d477124a-deeb-4471-89b9-9fab92130502

I entered the crash reports on the thread but I received another email to my account with the same reply. Is there some additional information that I should submit? Thank you DoubleA

For me leatest crash Crash ID: bp-1d81a136-90ad-466e-aeb3-4cf962131110 Crash ID: bp-83d90e60-5923-49fb-9250-5448d2131110 Crash ID: bp-cc01b6f8-88de-4b6f-9e82-fe76d2131110 Crash ID: bp-cc49265a-96fd-4300-8d93-96bfe2131110

I know it's been a while but I am still waiting to hear how to keep firefox from crashing. It seems like it crashes whenever i open a google product like G Mail, which I do all the time. Please advise. doubleA