Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes every time it starts up

  • 3 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Bob45

more options

Firefox crashes every time I try to open it. I have tried resetting and it also crashes in safe mode. The last crash report is: Crash ID: bp-4a5920f6-779f-431f-9c4b-6edb12100324 My OS is XP Professional and I am running v25 of Firefox.

Firefox crashes every time I try to open it. I have tried resetting and it also crashes in safe mode. The last crash report is: Crash ID: bp-4a5920f6-779f-431f-9c4b-6edb12100324 My OS is XP Professional and I am running v25 of Firefox.

All Replies (3)

more options

That crash report doesn't seem to have been send.

See if you can submit this report by clicking on it on the about:crashes page if there aren't any other (more recent) reports with a "bp-" prefix that have been send.

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

See:

more options

Sorry that was not the right crash report. This one seems to have been submitted bp-586fcb93-9133-4fed-bc4e-d12372131123

more options

Sorry that was not the right crash report. This one seems to have been submitted bp-586fcb93-9133-4fed-bc4e-d12372131123