搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox doesn't ask me for a recovery key. No other device has the account.

more options

I don't have my bookmarks, etc. on another device and I just installed a new operating system. I do have my recovery key. I signed into sync but nothing happens when I click Sync now. How can I use my recovery key?

I don't have my bookmarks, etc. on another device and I just installed a new operating system. I do have my recovery key. I signed into sync but nothing happens when I click Sync now. How can I use my recovery key?

被選擇的解決方法

Firefox 29 doesn't have the recovery key option anymore. Mozilla opted for a simple email/password combo to get rid of that pesky recovery key.

You have to upgrade your Sync account to use the new Sync server.

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

more options

選擇的解決方法

Firefox 29 doesn't have the recovery key option anymore. Mozilla opted for a simple email/password combo to get rid of that pesky recovery key.

You have to upgrade your Sync account to use the new Sync server.

more options

If you need to access data stored in the previous Sync version that used the recovery key then you will have to temporarily install a Firefox 28 version.

more options

If you have "reset" anything with regards to Sync in an attempt to get it to work, you may have 'blown' any chance of recovering your data from the Sync system. Sync wasn't intended to be used as a backup medium for storing data for a single device. Which is one reason for the upgrade and the elimination of a 3rd authentication "key". The new version is supposed to improve the "success rate" for users who misuse Sync for single device backup.