Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 1 回覆
  • 2 有這個問題
  • 8 次檢視
  • 最近回覆由 philipp

more options

My firefox is crashing at startup even in safe mode. My crash id is bp-c31c09a8-c7f9-4752-b6ba-91e512140802. I have searched firefox support for fixing the issue but could not find any information to fix the issue. Please help fix the issue as soon as possible.

My firefox is crashing at startup even in safe mode. My crash id is bp-c31c09a8-c7f9-4752-b6ba-91e512140802. I have searched firefox support for fixing the issue but could not find any information to fix the issue. Please help fix the issue as soon as possible.

所有回覆 (1)

more options

hello ranjuchatna, this crash is caused by the "Digital Guardian" software by Verdasys that is running on your computer. Please see if there's an update available for that program or else switch to the firefox esr release: https://www.mozilla.org/en-US/firefox/organizations/